FAQs

Where do you ship from?

To better serve our customers, we have our own warehouse in the United States, United Kingdom, Germany also setting up factories and warehouses in Asia. The selection of the specific warehouse for shipping will be based on factors such as inventory availability and the customer's delivery address.

Can I Know the Shipping and Delivery Time?

The shipping and delivery time depends on your destination. We will begin processing your order within 24 hours after order confirmation. Non-business day orders typically ship within 1-2 business days. The estimated shipping time for your order is typically 3-7 days.

Please note that holidays, promotional events may result in extended order processing times.

Do you ship to other countries?

We support shipping to the UK and most European countries. If you want us to provide this service, you can contact us by email or visit the Amazon store to order.

What Payment Methods Do You Accept?

We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover, etc.), PayPal, and other secure online payment methods like Apple Pay and Google Pay. You can find more details about accepted payment methods during the checkout process on our website.

What Should I Do if There is a Problem with My Order or I Need to Cancel It?

Please get in touch with our dedicated lovewindCustomerService@outlook.com as soon as possible. While we will make every effort to accommodate your request, please note that changes cannot be guaranteed once the order has been shipped.

Correction Address or Info

If you need to change the shipping address for a confirmed order, please contact our customer service team at your earliest convenience. If the order has not yet shipped, we will do our best to accommodate your request, but changes cannot be guaranteed.

What is Your Return Policy?

We have a customer-friendly return and exchange policy designed to ensure your satisfaction. Please refer to Returns and Exchanges Policy We stand behind the quality of our products and are committed to resolving any issues promptly.

If you have any additional questions or require further assistance, please don't hesitate to contact our customer service team. Your satisfaction is our top priority, and we are here to make your shopping experience enjoyable and hassle-free!